UCCX provides a multimedia (voice, data, and web) customer-care application environment that enhances the efficiency of contact centres by simplifying business integration, easing agent administration, increasing agent flexibility, and enhancing network hosting.
A UCCX solution addresses various functions of your contact centre environment, including inbound voice, outbound campaigns, agent email, web chat and social media integration. It also provides next-generation historical and real-time reporting and dashboards and can be used to route calls to specific agents or even integrate with Unified IP IVR to gather caller data and classify incoming calls.
UCCX can be established either as an on-premise solution or hosted within our own Comscentre infrastructure and delivered as a service in conjunction with HCS as a Unified Communications platform delivering calls and Unified Communications across the entire business.
Cisco UCCX is an excellent option for any organisation preferring to run their contact centre operation via a privately hosted or on-premise deployment.