Contact Centre | Genesys Cloud Contact Centre
When customers need you, be there.
Gone are the days when protestations in perfect penmanship found their way to your business on the wings of a peckish pigeon.
These days, your staff are getting bring-brings, pings, humms and boops from all angles – and those customers all want answers … right now.
Get in touch to find out if Genesys Cloud Contact Centre is right for you
Your communications command post.
Genesys Cloud Contact Centre technology is the communications command post your business has been waiting for. It’s designed to make your customers satisfied, your call centre staff happier, and your business outcomes just plain better.
Your communications command post.
Genesys Cloud Contact Centre technology is the communications command post your business has been waiting for. It’s designed to make your customers satisfied, your call centre staff happier, and your business outcomes just plain better.
Genesys helps you:
- Connect with customers via chat, email, SMS, phone, and social media channels - all from one central platform
- Pull together a geographically distributed team using remote access web technology - no special hardware required
- Put power in the hands of your customers with powerful Interactive Voice Response systems, chatbots, and voicebots; and
- Monitor the performance of your contact centre with comprehensive analytics and reporting.
How’s that for a one-stop communications shop!
Chatting to Chaz but Yasser wants a yabba?
Genesys Cloud Contact Centre helps you manage your entire suite of communication channels in a way that keeps your customers smiling.